Adaptive Recognition

External Facing Customer Chatbot Integration With Enterprise Knowledge Base

Adaptive Recognition develops, manufactures, and distributes world-class software and hardware components for image capturing and analytics. Continuous R&D is integral to their role as system integrators who produce innovative components, and incorporate them into vehicle-, transportation management-, and ID security systems. Hiflylabs assisted in adopting generative AI solutions into their customer facing operations, saving precious resources for their support team.


decreased workload on human agents with customer support chatbot.


Adaptive Recognition’s customers are mostly vehicle and speed recognition camera users. The company wanted to test whether state-of-the-art large language models could enable their customers to access information more easily, improving their user experience, and improving the support team’s work efficiency.


Hiflylabs created a Microsoft Azure pipeline that enables feeding corporate information (FAQs, software & hardware documentation) to OpenAI's model in real-time. It also answers user questions while complying with all corporate safety and privacy standards. Achieving a 90+% correct answer ratio, this proof-of-concept proved legitimate use cases for an internal LLM-powered chatbot with full access to company data and automated knowledge integration.


Generative AI Integration




Security Alignment







“Our goal is to raise the customer experience to a higher level by developing our current support portal with the involvement of AI (achieving a faster response time and freeing up manpower at the same time). The Hiflylabs team independently created a pilot project, with their flexible and proactive approach, and convinced us that this type of customer support should be one of the pillars of our long-term strategy.” Laszlo Jusztin ERP Project Manager Adaptive Recognition Hungary

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